No refunds
I do not offer refunds of any kind but I am always here to make you feel 100% your best. If you're unhappy with your hair, you have 1 week past your appointment date to contact me to make a change. After 1 week, any changes will be charged at full price.
Cancellations
I understand that sometimes schedule adjustments are necessary; therefore, I respectfully REQUIRE MORE THAN 48 hours notice for cancellations or changes. If you cancel or make changes to your appointment between 12-24 hours in advance you will be charged for 50% of the cost of the service for which you were scheduled.
Lastly, If you make a same day cancellation or not show up to your appointment, you will be charged for 100% of you scheduled appointment.
No call / No show
If you do not contact us to cancel/reschedule and do not show up on the scheduled date and time of your appointment you will be charged 100% of the cost of the service originally scheduled and will not be able to book another appointment with me in the future.
Tardiness
If you are running late to your appointment, please text me to let me know. If you arrive beyond 15 minutes late, you may have to forfeit your appointment completely and a cancellation fee will apply.
Confirmation Texts
As a courtesy, you will receive a confirmation text that you will need to reply to. However, if you do not confirm, your appointment will be cancelled and a fee will apply. Please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed/cancelled appointments and the cancellation fee.
No children
For the safety of your children and the relaxation of you, children are not permitted in the salon. In the event that you bring a child to the appointment we will have to reschedule you for a different day and a cancellation fee may apply.